Terms & Conditions


PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY

These terms (the "Terms") govern your use of the Web site at Tech Support Xpert .com ("Site") and any technology support services provided either by telephone or computer (the Site and the support services are collectively referred to as the "Services") provided by TechSupportXpert.com, its subsidiaries, affiliates and contractors ("TechSupportXpert.com", "We", "Our", or "Us"). By accessing, ordering or using the Services via telephone or online via the Site, you ("You" or "Your" means you or, for services designed for businesses, the legal entity that you are authorized to represent and on whose behalf the Services are purchased) and other users of the Services (collectively, "Users") agree to these Terms and Our Privacy Policy. It is only after the acceptance of these terms and conditions by "you" that (Techsupport Xpert) will proceed to the next step of registering you as a client, charging of fee and start providing services as per the plan selected/opted by you. If you do not agree to these Terms, You may not access or use the Services or permit others to do on your behalf.


Certified Experts Means

TechsupportXpert.com Certified Technician / Certified Experts mean the technicians /specialists certified by TechsupportXpert.com to perform the Services under this Agreement. No director, officer, or employee of TechsupportXpert.com is associated with any real company, organization; product and person or such event is intended or should be inferred. Customer agrees to indemnify, hold harmless, and release TechsupportXpert.com from any damages, attorney’s fees, and costs resulting from use of the service.

NOTE: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND TIME LIMIT ON SUBMITTING CLAIMS THAT AFFECT YOUR RIGHTS. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.


Important

TechSupportXpert.com IS AN ONLINE TechSupportXpert.com COMPANY OFFERING TechSupportXpert.com ON VARIOUS COMPUTERS AND APPLIACTION SUPPORT. THIS AGREEMENT WILL BE BETWEEN TechSupportXpert.com LIMITED AND YOU THE SUBSCRIBER. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE APPLYING FOR, ACCEPTING, USING, OR SUBSCRIBING TO THE TechSupportXpert.com SERVICES.THE SERVICES ARE FOR A LIMITED TIME ONLY. FAILURE TO USE THE SERVICES WITHIN THE SUBSCRIPTION PERIOD SHALL NOT BE GROUNDS FOR A REFUND OF ANY FEES PAID.


Scope of Support

You may initiate the Services via telephone, via the Site, or other means made available by TechSupportXpert.com.TechSupportXpert.com will use commercially reasonable efforts to answer your technology question and resolve your technology problem for a fee as set forth in the Site or as quoted on the telephone, as applicable. TechSupportXpert.com may provide certain portions of the Services via remote control session, online chat or e-mail. We may set forth limits to the technology we support. Certain Services may have minimum system requirements. TechSupportXpert.com Services may include Services that are available on a one-time basis, for a fee ("Individual Services"); as well as subscription Services, which are an entitlement to more than one Service over a period of time, for a recurring fee ("Subscription Services").

TechSupportXpert.com offers support services through remote computer control, where the Support Engineer takes control of your computer with your permission and will guide you through the steps leading to the solution of the problem or sets the problem right at her/his own. The support can be, as the situation warrants, through telephone, email, chat or other means through remote access. During or after the completion of the process of resolution, there may be a small text file placed on the clip board of your computer, explaining the work undertaken on it. You have the option either to delete it or retain for the future reference. You understand it very clearly that no on-site service is provided and no physical possession of your computer or any of its peripherals will be taken over by us. The services will be rendered only for the computer and software registered under the plan and Tech Support Xpert will, in no way, be responsible for the other computers, software or peripherals not registered.

TechSupportXpert.com will make every possible, reasonable and commercially viable effort to provide, suggest or undertake appropriate solution. It will dutifully attend to all calls to attend to the problem. Technical support is only provided to paying account holders and is available either through Call, Chat or Email.

TechSupportXpert.com assumes that you are aware of the need to have a complete data back up whenever you call on us for support and you have a disaster recovery plan. TechSupportXpert.com will in no way be responsible for the loss of data during the process of remote support. You also understand that downloading anything beyond the space available on your system can cause serious problems.


Terms of Use

We provide you with access to and use of the Services subject to your compliance with the Terms. T TechSupportXpert.com reserves the right to refuse to provide the Services to anyone at any time without any notice for any reason. You represent and warrant to us that (a) you are at least 18 years old;(b) you have the right, capacity and authorization necessary to legally bind yourself to the Terms; (c) you have read and agree to the terms of the Privacy Policy on the Site,(d) You will comply with all treaties, laws, rules and regulations applicable to your use of the Services,(e) Any information you submit to TechSupportXpert.com is correct and complete, and (f) Any payment or credit card information you supply is correct.(g) TechsupportXpert.com are entitled to cancel, modify or suspend the service if we detect that the user is using our services in illegitimate manner, presenting offensive or obscene content, violating the rights to privacy and publicity or civil rights of other, defaming third party or entity or publishing intolerant, threatening or harassing material.(h) The service agreement will be terminated if you misuse or abuse the service (in the sole judgment of Tech Support Xpert). (i)In either case, circumstances permitting, we will notify you of our decision. You can choose to terminate the agreement at your will and terms of refund policy will apply. You acknowledge and agree that upon termination Tech Support Xpert may immediately deactivate or delete your user account and all related information and files in your user account and/or bar any further access to the services.


Plans and Process

Computer installation, setup, trouble shooting, PC repair, internet support for new internet connection, browser, fault repair and speed up, email support for setting up an account and its rules and troubleshooting, providing PC/Laptop security through set up, installation of anti-virus and anti-spy ware, removal of virus and spy ware, configuration of firewalls, set up of data back-up, PC peripheral support by way of helping in installation of printer, LaserJet and multifunctional printers, scanners, digital cameras, MP3 players, optimization of start-up setting, PC health and speed, and operating system support. It does not provide any hardware replacement services as part of any of the plans.

We have designed various plans for our customers that are suitable to customer unique needs. Get started by learning about the different kinds of plans. Once you contact TechSupportXpert.com. You will be guided through the process of registration for the plan of your choice. After registration, you will be required to pay for the plan fee. You can choose to pay by credit card either through payment Gateway. We will charge the fee. This fee will be charged depending on the Plan You have chosen /opted .In case our service is used for any unregistered computer system, you will be charged with another fee to your account (similar to plan already chosen by you for to your registered computer system).


Right To Access And Modify Your Computer Systems And Peripherals

You hereby (a) give the Company, through one or more of its employees, agents or affiliates or through any third party service provider, the right to remotely access your computer systems, computers, software, network devices, servers, phones, tablets, mobile devices, peripherals and/or any other hardware, systems or devices (collectively “Computer Systems and Devices”) covered by the Services; (b) grant to the Company, through one or more of its employees, agents or affiliates or through any third party service provider, necessary and reasonable access to your Computer Systems and Devices covered by the Services on your premises; (c) give the Company, through one or more of its employees, agents or affiliates or through any third party service provider, the right to open, view, modify, edit, delete, or otherwise manipulate your computer software, applications, data, and data storage media including, without limitation, the computer operating system, word processing, spread sheets, databases, workflow, graphics, audio, video, system drivers and libraries, and any other type of software or data that may be contained on your Computer Systems and Devices covered by the Services; and (d) give the Company, through one or more of its employees, agents or affiliates or through any third party service provider, the right to download and/or install software or other products on your Computer Systems and Devices covered by the Services, including without limitation, memory chips, processor chips, cooling fans, batteries, hard drives, tape drives, storage devices, modem and communication devices, audio and video cards, network interface cards, hubs, routers, switches, printers, scanners, cables, and any other hardware which the Company may elect to install.


User Terms & Responsibilities

You agree to promptly notify the Company whenever you’re personal or billing information changes (including for example, your name, address, email address, telephone number, credit card number, or credit card expiration date).You agree for the condition that you will be assisting the Technical Expert which may include Power cable checking, Ethernet connection, Printer cable connection, providing required size of Backup storage medium and will follow the instructions narrated by the technicians according to the Problem. You are solely responsible for all acts, omissions and use under, and charges incurred with, all of your accounts with the Company (including any secondary accounts or sub-accounts registered to one or more of your primary accounts), including, without limitation, all acts, omissions and use by persons other than you, with or without your permission.

You Acknowledge that you may be required to install certain software on your Computer Systems and Devices covered by the Services to assist the Company in providing the Services, that you may install and use the software in executable form only, and that the Company has the right to terminate this Agreement and the Services if you (i) do not install all of the required software on your Computer Systems and Devices covered by the Services (as applicable and as directed by the Company) or (ii) alter, modify or disable any of the required software or its settings or configurations. You agree for the 24/7 Email Support and 9AM to 6PM EST support on Voice and Chat. You shall not resell the Services, use them for high volume purposes, use them as a virtual support Center, as determined solely by Company, or engage in similar activities.

You shall only use the Services for the users and Computer Systems and Devices specifically registered with or otherwise authorized by the Company for use in connection with the Services. You cooperate with the Our Technician: We will use commercially reasonable efforts to provide the support to you. Our experience shows that most issues can be corrected as a result of close cooperation between you and the technician. Please listen carefully to the technician and follow the technician's instructions.


You must confirm that the following conditions are true

The situation giving rise to the question is, reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals you must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident. The full system, including software and hardware, is available to you and accessible by you without limit during any telephone discussions with our support personnel.


Software / Data Backup

You understand and agree that our tech person or support executive shall under no circumstance be responsible for any lost or corrupted software or data. WE strongly recommends that you at all times maintain a complete data backup and disaster recovery plan.


Account, Password, and Security

For you to submit a Plan Order, you must complete the Registration Process by providing us with current, complete and accurate information as prompted by and required under the applicable Registration Form. You also will choose a password and a user name. You are solely and entirely responsible for maintaining the confidentiality of your password and account.

Furthermore, you are solely and entirely responsible for any and all activities that occur under your account. You agree to notify our experts immediately of any unauthorized use of your account or any other breach of data security. Our experts will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge.

You are solely responsible for maintaining and backing up all information related to data, text or other material s (customer data) and software stored on your computer and storage media before ordering the services. You acknowledge and agree that TechsupportXpert.com or its referrals partners have no responsibility or liability under any circumstances at any time for any loss or corruption of customer data, software or hardware that may arise out of the services.


Limitations

The Services may not be successful because the problem may be beyond our ability to resolve remotely. We will use commercially reasonable efforts to try to resolve your problem if those efforts are unsuccessful, we will refund the fees as per the refund policy.

As set forth below, there are no other warranties for the Services. TechSupportXpert.com makes no warranties or representations with respect to advice, guidance, information or other content posted to the Community portion of the Site or otherwise supplied to the Site by any third party, and expressly disclaims all warranties, express or implied, with respect to Community content and other third party content available on the Site. Tech Support Xpert has a team of Certified technicians who are available for you 24/7 Email support.

The Services are subject to change without notice. The Services do not cover hardware repair services, lost or expected profits. TechSupportXpert.com does not guarantee against the loss of any file, information, or data. Subscriber is solely responsible for backing up and safely storing its data, information, and files. TechSupportXpert.com does not guarantee that it will recover lost or corrupted data, lost or deleted work, or lost or damaged personal files.


Refund Policies

Fees for prior months of Services are non-refundable.  If the Company is unable to remedy a deficiency in the Services you must notify the Company within Ten (10) calendar days following the Company’s performance of such Services.  If you fail to give the Company written notice of such deficiency within such10-day period, the Company will not be required to remedy such deficiency. The Company may elect to issue you a refund for the applicable deficiency based on the Services provided, in the Company’s sole discretion. For Complete information please check the refund policies.


Dealings with Third Parties

In the course of delivering the Services to You, We may refer you to third parties, or the websites of third parties, that offer products and/or services that may facilitate the resolution of your Device support issues or otherwise be of potential assistance to you. These third parties and/or their websites may also be linked and/or displayed on the Site. Although we may link or otherwise refer you to such products and services offered by third parties, unless expressly stated to the contrary, such references, links and/or displays in no way mean, imply, suggest or constitute any evaluation or approval by us of those merchants or their products or services.

We are not responsible in any way for any other Web sites, products, services or information. Your dealings with other entities promoted on or through the Services, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such other entity.

You agree that TechSupportXpert.com shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the promotion of such other entities on the Services. Likewise, any third parties that may refer you to the Services have no responsibility or liability for the Services provided by TechSupportXpert.com.


Trademark Information

All other trademarks, product names, trade names, and logos used within these pages are the property of their respective holders. Use of other company trademarks, trade names, product names and logos or images is not associated with any real company, organization, product, person, or such event is intended or should be inferred.


Disclaimer

TechSupportXpert.com is an independent provider of remote tech support services for software’s and peripherals. We at TechSupportXpert.com do not represent or endorse any of the third-party companies. The company also does not bear any liability of the third party content on this website. We respect intellectual property rights and the trademarks, brand names and logos of other parties, which are provided on this site, are only for furnishing information. This should not be taken as any kind of accreditation by TechSupportXpert.com. TechSupportXpert.com disclaims any ownership in such third-party marks.

TechSupportXpert.com shall have no liability for errors, omissions or inadequacies in the content contained herein or for interpretations thereof. This Web site could include inaccuracies or out-dated content and is subject to change at any time without notice. Your use of this Web site is at your own risk. You agree to hold TechSupportXpert.com harmless from and not sue TechSupportXpert.com. For any claims based upon using our Web site. You assume total responsibility for your use of the site and any linked sites. Your sole remedy against TechSupportXpert.com. For dissatisfaction with use of the site or any content is to stop using the site or any such content.


Disputes resolutions

If a dispute arises between you and TechSupportXpert.com, You should first attempt to resolve it by contacting Our Customer Service Center at 1-845-709-033 or by sending the details of your complaint, including your contact information for a response, to the address or mail. We will attempt in good faith to resolve all Claims submitted this way within thirty (30) days of receipt. You can e-mail your complaints at info@techsupportxpert.com within 30 days of work done. Else, you expressly renounce any ability to dispute the quality of service or refusal to pay our service and related charges. We will work as soon as possible to resolve the issue related to your complaint. Any and all complaints that are not fixed will be resolved on obligatory basis.

Disclaimer:-We are an independent service provider of on demand remote tech support and aren't affiliated to any third party brand (including but not limited to dell, HP, Lenovo, AOL, Microsoft, Toshiba, Apple, Norton or any other antivirus or any other brand in computers or like devices or related accessories or any brand of electronic or technical company). we tend to as associate independent service provider, offer remote tech support for third party products with numerous brand names. Any use of third party trademarks, brand names, product and service is merely denotive and we herewith disclaim any support, affiliation or endorsement by any such third party.